Refund Policy
Effective Date: 10/03/2025
At LumenStore.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund policy to make your shopping experience hassle-free.
Eligibility for Refunds
To be eligible for a refund, please ensure the following conditions are met:
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The item must be unused and in its original condition.
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The return request must be made within 30 days of receiving the order.
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The item must be returned in its original packaging, including all accessories and documentation.
Non-Refundable Items
Certain items are non-refundable, including:
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Personalized or customized products.
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Items marked as final sale.
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Gift cards.
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Items that are damaged due to misuse or improper handling.
Refund Process
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To initiate a refund, contact our support team at info@lumenrose.com with your order number and reason for the return.
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Once your request is approved, we will provide return instructions, including the return address.
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After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 14 business days.
Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
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Check your bank account again.
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Contact your credit card provider; it may take some time before the refund is officially posted.
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If you have done these steps and still have not received your refund, please contact us at info@lumenrose.com.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at info@lumenrose.com.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
For any further questions or concerns, please contact our customer support team at info@lumenrose.com.
Thank you for shopping at LumenStore.com!
